Cancellation Before Dispatch
Customers may request to cancel their order
before it has been dispatched. We recommend
contacting our team as soon as possible so
that the cancellation can be processed
without delay.
- Cancellation requests should be made through WhatsApp or by phone.
- Orders can be cancelled only before they are handed over to the courier partner.
- Our team will confirm whether the cancellation request has been successfully processed.
- Once cancellation is approved, no further processing or dispatch will take place.
Cancellation After Dispatch
Once an order has been dispatched and handed
over to the courier service, it can no longer
be cancelled. At this stage, the shipment is
already in transit to the delivery address.
- Orders that have already been dispatched are not eligible for cancellation.
- If an eligible issue exists after delivery, customers may refer to our Return & Refund Policy.
- Delivery refusal does not automatically qualify for a refund.
- Please contact us if you require further assistance regarding your shipment.
Customized & Wholesale Orders
Customized products and wholesale orders
often require special production,
material procurement and preparation.
Therefore, different cancellation
conditions apply.
- Customized products cannot be cancelled once production has begun.
- Wholesale orders may not be eligible for cancellation after order confirmation.
- Cancellation requests are reviewed based on the production stage of the order.
- Any production costs already incurred may be deducted where applicable.
Refund Eligibility
Refund eligibility depends on the stage of
your order at the time the cancellation
request is received. Our team will review
each request fairly and transparently.
- Approved cancellations made before dispatch are generally eligible for a refund.
- Refunds are processed using the original payment method or another mutually agreed payment method.
- Orders cancelled after dispatch are not eligible for cancellation refunds.
- Eligible product-related issues after delivery will be handled under our Return & Refund Policy.
Order Modifications
Customers may request changes to their
order before it has been dispatched.
Our team will make every reasonable effort
to accommodate modification requests,
subject to product availability and the
current processing stage.
- Order modifications must be requested before dispatch.
- Customers may request changes to the delivery address, contact number or recipient details.
- Product quantity, colour or design changes may be accommodated depending on availability.
- Once an order has been dispatched, modifications are generally not possible.
How to Request a Cancellation
If you wish to cancel your order, please
contact Yuvan Square as soon as possible.
Early communication helps us process your
request before the order enters the
dispatch stage.
- Contact us through WhatsApp or by phone immediately after deciding to cancel your order.
- Please keep your order number or purchase details ready for faster assistance.
- Our team will verify the current order status before confirming the cancellation.
- You will receive confirmation once your cancellation request has been processed.
Contact Us
If you have any questions regarding your
order cancellation, refund eligibility or
order modifications, our support team is
always happy to assist you.
