Privacy Policy

Introduction

Yuvan Square is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use and safeguard your information whenever you interact with our website or communicate with us.

This policy applies to all visitors, customers, wholesale enquiries and anyone who contacts Yuvan Square through our website, WhatsApp, telephone or email.

Information We Collect

Depending on your interaction with our website and services, we may collect the following information:

• Your full name.
• Mobile or WhatsApp number.
• Email address (if provided).
• Shipping and billing address.
• Order details and product enquiries.
• Wholesale enquiry information.
• Messages shared through WhatsApp, contact forms or email.
• Basic technical information such as browser type, device type and IP address for website analytics.

How We Use Your Information

Your information is collected only for legitimate business purposes and to provide a better customer experience.

• Process and confirm your orders.
• Respond to enquiries and customer support requests.
• Provide shipping and delivery updates.
• Communicate regarding products, wholesale enquiries and services.
• Improve our website, products and customer experience.
• Maintain business records where legally required.
• Prevent fraudulent or unauthorized activities.

WhatsApp Communication

As Yuvan Square currently processes orders primarily through WhatsApp, your conversations may include order details, delivery information and customer support requests.

• Your WhatsApp conversations remain confidential.
• Your contact details are used only for order-related communication and customer support.
• We do not send unsolicited promotional messages without your consent.
• You may request us to stop promotional communication at any time.

Cookies & Website Analytics

Our website may use cookies and basic analytics tools to improve your browsing experience, understand visitor behaviour and enhance website performance.

• Cookies help remember your browsing preferences.
• Analytics help us understand website traffic and improve user experience.
• You can disable cookies through your browser settings at any time.
• Disabling cookies may affect certain website features.

Information Sharing

We value your trust and never sell or rent your personal information to third parties for marketing purposes.

• Your information is shared only when necessary to fulfil your order or provide our services.
• Courier partners may receive delivery information required for shipping.
• Payment-related information may be shared with trusted payment providers when applicable.
• Information may be disclosed if required by law or government authorities.

Data Security

We implement reasonable administrative, technical and organizational measures to safeguard your personal information from unauthorized access, misuse or disclosure.

• Customer information is handled securely.
• Access to personal information is limited to authorized personnel.
• We regularly review our security practices.
• While we strive to protect your data, no online system can guarantee absolute security.

Your Privacy Rights

We respect your rights regarding your personal information and will respond to reasonable privacy-related requests in accordance with applicable laws.

• You may request access to the personal information we hold about you.
• You may request corrections to inaccurate or incomplete information.
• You may request deletion of your personal information where legally permissible.
• You may contact us at any time regarding privacy-related concerns or questions.

Third-Party Links

Our website may contain links to third-party platforms such as social media channels, Google Maps or other external websites for your convenience.

• We are not responsible for the privacy practices or content of third-party websites.
• External websites have their own Privacy Policies and Terms of Use.
• We encourage you to review the privacy policies of any external website you visit.
• Accessing third-party links is entirely at your own discretion.

Children's Privacy

Yuvan Square designs and manufactures products for babies and children, but our website and services are intended for parents, guardians and adult customers.

• We do not knowingly collect personal information directly from children.
• If we become aware that a child's personal information has been submitted without parental consent, appropriate steps will be taken to remove it.
• Parents or guardians may contact us regarding any privacy concerns involving a child's information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or website functionality.

• The latest version will always be published on this page.
• The "Last Updated" date indicates when the policy was most recently revised.
• Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.